FAQ's How do I contact you? Hestia Customer Service can be contacted at : 190 Dunmore Street, Wentworthville NSW 2145, Email : info@hestia.com.au Phone 1800 645 045. What stores carry Hestia products? Hestia products can be purchased through Kmart, Big W, Best and Less stores. Why can’t I find in the store the colour I want? We produce a limited number of seasonal fashion colours across our styles. Unfortunately not all stores carry all colours, if you are looking for something in particular please contact Customer Service, their details are located on the contact us page. How do I locate the style number of a bra? Inside each Hestia garment there is a printed label, located on the label is a 5-6 digit style number. This number can be used to Enquire about products you are interested in and where you can purchase them. CARING FOR YOUR BRA The wires keep coming out of my bra. Why? Normally there are two causes: a. You may be wearing the wrong size. Size fluctuations can be frequent, therefore it is important to be fitted at least once a year. b. The bra has been machine washed or placed in a dryer causing pressure on a very delicate garment. This will cause bukling, stretching and pulling out of shape. A bra should be hand-washed or placed in a laundry bag when machine washed. Why is my bra riding up the back, or the shoulder straps digging in? This indicates that you are wearing the incorrect size. It is important to be re-fitted. The enamel paint is coming off the rings, hooks or eyes. Why? This often indicated that the bra has been subjected to excessive heat ie. A dryer. At no time should a bra be placed in a tumble dryer. A bra should be allowed to dry naturally in the shade. The fabric, straps or elastic is perishing or discolouring. Why? This usually indicates, especially on maternity bras, that the bra has been subjected to washes in bleach, excessive hot water/and or put in a dryer, resulting in deterioration of the fabric and/or elasticity of the straps. Care instructions should be followed to avoid this occurrence.